Delete your chat account
Pofu · Erek Studio
In the app
Open Pofu, go to Player chat → Settings → Delete chat account, and confirm. The account is deleted at once, as described below. Because the chat account is shared, this also deletes it in every other Erek Studio game where you use it.
By e-mail, without the app
E-mail mustafasalimerek@gmail.com with the subject “Delete my Pofu chat account” and write your chat nickname. We may ask you to confirm that the account is yours before we delete it. We delete it usually within a few days and at the latest within 30 days of your request, and we tell you by e-mail when it is done. The deletion is the same as the in-app one.
What is deleted at once
- Your chat profile: nickname, display name, birth year, country, city, gender, languages, avatar and “about” line.
- Your profile photo, including the stored image.
- The link to your Apple sign-in, your sign-in sessions, and the push tokens of your devices.
- The text of every message you sent, in rooms and in one-to-one chats, and the AI assistants’ replies to your messages; your one-to-one conversations close.
- Player rooms you created (they close, and their names and descriptions are removed) and your place in other people’s rooms.
- Your blocks, your Pofu card in the chat, the record of which games you used the chat in, and the counters behind the daily message limit and the AI assistants’ daily limit.
On the device you delete from, Pofu also removes what it kept for the chat: your sign-in tokens, your acceptance of the rules and of the AI safety check, and what you had hidden or reported. Your Pofu game progress — levels, stars, daily results, skins — and Pofu Pro are not affected: they live on your device and in your Apple account.
What stays, and for how long
- Report copies. If someone reported one of your messages, we keep a copy of it, the five messages around it and your profile as it was (nickname, display name, “about” line and city) for up to 365 days, to handle the report and meet legal obligations. Then they are deleted.
- Report and moderation records. The record of a report — who reported whom, when, the reason and any note added — and our log of moderation actions have no set deletion date; they are kept to enforce the rules. Apart from the reporter’s note, they hold no message text once the copies above are gone.
- Chat+ purchase records. The App Store’s transaction identifier, the product and the expiry date stay without a link to any account, so a running subscription can still be restored.
- On the device. A Chat+ bought in Pofu without a chat account stays: it belongs to the Apple ID that paid for it, not to the chat account. So does the note that the device is in Korea, if it is. If a birth year entered on the device did not show an adult, the device keeps a note of it in its Keychain, so the chat stays closed there.
- Bans and age blocks. If the account was banned, or its birth year did not show an adult, a one-way hash of its sign-in identifier stays, so the same sign-in cannot open a new chat account. The hash cannot be turned back into the identifier.
- An anonymous marker that a deleted account existed, with no profile or contact data, so other people’s closed conversations stay consistent.
Subscriptions
Deleting the chat account does not cancel a Chat+ subscription. Cancel it in your Apple ID settings (Settings → your name → Subscriptions on iPhone and iPad).
Game data
Pofu’s game data is not part of the chat and has no account: apart from your total stars and furthest level on your chat card, which go with the chat account, it lives only on your device. “Reset progress” in Pofu’s Settings clears it, and deleting the app deletes it. Details are in the privacy policy.
Contact
Questions about deletion or your data: mustafasalimerek@gmail.com (Erek Studio).