Support
Pofu · Erek Studio
Tell us your device, the level number in the corner of the screen, and what you saw. The level number is enough for us to load the exact board you were playing.
How the game works
Touch one pofu. Every pofu of the same colour that it is standing against goes with it, corners included — then everything above the gap falls, so the order you touch in decides the board. There are no words on the boards: the rules are drawn behind the i at the top of the screen, one page per kind of pofu on the board in front of you.
My progress is gone
Progress is stored on the device and is not linked to any account — the chat account does not hold it either — so it does not survive deleting the app or moving to a new phone. There is no way for us to restore it from our side: apart from the star total and furthest level on your chat card, if you use the chat, we hold nothing about your game. A black hole on the board sends you back to level one by design; the stars you earned stay on the map, and the game offers one escape per board before it happens.
A level looks impossible
Every one of the three hundred boards, and every daily puzzle, is stored with a solution that the test suite replays through the rules the game actually runs, so each board can be finished. If one looks stuck, the order is usually the answer: taking a group early can drop a colour somewhere nothing reaches. Retry costs nothing.
Ads and helps
In the free game an ad appears between levels every so often, and never while you are playing a board. The helps beside the board — another blast, your last touch back, one hazard removed, a hint, carrying on after your touches run out, escaping a black hole, keeping a daily streak — each ask for an optional video, and no level needs them. If no video can be loaded, or you are offline, the help is simply given. Pofu Pro, or an active Chat+ subscription, turns all of this off: no ads, and every help at once.
Pofu Pro
Pofu Pro is a one-time purchase: no ads, every help instantly without a video, three Pro skins, and the daily puzzle archive. Open it from the crown on the home screen or from Settings. If you reinstall the app or move to a new device signed in to the same Apple account, tap Restore purchases in Settings. Refunds are handled by Apple at reportaproblem.apple.com.
Player chat
From version 2.1, on iPhone and iPad, Pofu has an optional player chat, shared with other Erek Studio games such as Doltap and Orbion: rooms, one-to-one messages and a list of players. Open it from Player chat in the game. It is for adults only (18 or older, 19 or older in Korea), you sign in with Apple and choose a nickname, and every message is checked for safety. The rules are on the community rules page. To report a message or a player, tap the flag; to delete your chat account, open the chat’s Settings → Delete chat account, or follow the account deletion page. Pofu itself works the same without the chat.
Chat+
Chat+ is the chat’s monthly or yearly subscription: unlimited one-to-one messages, a profile photo and looks, and more, as listed in the terms. In Pofu it also gives everything Pofu Pro gives, for as long as it is active. Buy it in the chat or on Pofu’s purchase screen; with a chat account it works in every Erek Studio game where you sign in to the chat. Restore purchases in Settings brings back Pofu Pro and Chat+ bought with the same Apple ID. Cancel Chat+ in your Apple ID settings (Settings → your name → Subscriptions); deleting the app or the chat account does not cancel it. Refunds are handled by Apple at reportaproblem.apple.com.
Privacy
We collect nothing about your game, apart from the star total and furthest level on your chat card if you use the chat. The optional player chat keeps what it needs to work, and only if you use it; the ads in the free game are served by Google. The details are on the privacy page.